Inefficient processes are costly, yet too often overlooked as an opportunity to reduce administrative costs, improve services, and increase productivity. The need for business process improvement occurs as organizations change, as services are introduced, or when new technology is deployed. Through cross-functional focus groups, CedarCrestone offers an accelerated approach to assessing and designing business processes that can lead to operational improvements such as the following:

• Effective use of system automation
• Reduced cycle times
• Elimination of redundant activities and systems
• Improved customer service

Objective:

• Develop "future state" process flows that enhance productivity and support the organization's strategic direction

Key Activities:

• Interview executives and key process owners
• Conduct cross-functional focus workshops
• Document current-state process flows and related issues
• Design future-state process flows
• Identify solutions to address business needs and issues

Typical Deliverables:

• Current and future-state process diagrams and narratives
• Issues/opportunities to be addressed via:
• Policy
• Process
• Communication/ training
• Technology changes
• Summary presentation