CedarCrestone's Application Management Service (AMS) is flexible, best in class and economically sound, which can act as a supplement to our Application Hosting service.

We have significant experience working with firms that have faced or are facing similar challenges and needs. An important first step to any application support contract is bringing clarity to business expectations and needs as well as ensuring resultant solutions and staffing ultimately support your needs.

Approach

Our approach starts with a base understanding of your support needs. With support needs understood, we develop a dedicated staffing plan comprised of on-site and remote support along with a clear definition of underlying work responsibilities and assumptions. Once we've validated with the customer that staffing and support expectations are on the mark, we'll work with you to develop a detailed statement of work which clearly outlines all transition, application management and contract exit terms and conditions. With full lifecycle expectations and terms in place, we'll be prepared to address defined needs while providing the flexibility to meet changing business requirements. Over the course of the contract, your dynamic business needs will require a flexible solution and contract capable of growing as your business and business needs grow.