CedarCrestone's Remote Help Desk offering provides colleges and universities with inexpensive, on-demand access to the firm's most experienced PeopleSoft consultants, enabling clients to adapt to decreased budgets while meeting ever-increasing expectations for prompt, reliable resolution of issues related to their PeopleSoft systems. A cost-effective, turnkey alternative to traditional consulting engagements, the Remote Help Desk provides easy access to the expertise of CedarCrestone's most experienced functional and technical consultants as it is needed, in the areas needed most.

Cost-Effective

The Remote Help Desk is an ideal option for clients seeking to minimize post-implementation support costs. It can also prove valuable to institutions with miscellaneous support needs in several module areas or whose functional or technical staff requires extra support due to turnover or other unforeseen situations. Issues which, in the past, may have had to wait until they "piled up" or became critical enough in a single area to justify the hiring of a specialized consultant can now be solved quickly and inexpensively.

Simple and Expedient

Designated members of the institution's staff simply submit a help desk ticket online and CedarCrestone will assign the right consultant(s) to solve the problem. The Remote Help Desk will acknowledge and assign the ticket within 24 hours and an experienced CedarCrestone consultant will typically resolve it within 48–72 hours.

Pay-As-You-Go

The Remote Help Desk is a pay-as-you-go service. There is no minimum purchase or long-term commitment required. A small setup fee may apply.

Services provided:

• Functional and technical troubleshooting
• Development of advanced queries
• XML reports and equations
• Guidance with deploying new tools and technology
• Security setup and maintenance
• Implementing new functionality

PeopleSoft Campus Solutions modules currently supported:

• Academic Advising
• Admissions
• Financial Aid
• Security
• Student Financials
• Student Records
• Technical Support

Support for PeopleSoft Human Capital Management (HCM) and Financials are planned for the near future.

CedarCrestone Higher Education provides a full range of services and has assisted more than 300 colleges and universities with implementing, managing, and maintaining their Human Resources, Student, and Financial systems.